RFID in Retail: Embrace It or Fall Behind

It has been a favorite topic in the retail industry for what seems like 15 years. A constant theme that sounds more like a Game of Thrones trailer than a true industry development; “RFID is coming.” We’ve heard all the legendary promises of what it can do, what it will do, and the fundamental changes it will truly bring to the retail industry. Well, where is it? Is it finally here?

RFID has finally hit the retail market and is starting to make its first widespread impact for both online and offline retailers. Overall RFID technology costs have dropped, making the adoption for RFID much easier to swallow and bringing about true ROI for those who have integrated it into their systems and processes. Across the spectrum of retail, one can see a number of successful uses of this technology, such as making inventory counts faster and more accurate, using RFID for loss prevention and having true visibility into retail shrink, and making the retail environment interactive and more personal for the consumer.

With so many retailers starting to dive into the world of RFID, we begin to ask the questions, “will retailers who don’t adopt RFID fall behind? Will they be able to offer the experiences and customer service that consumers will begin to expect and demand of their brands?” It is a logical question to be asked and one that should definitely be explored as retailers are now evaluating the pros and cons of diving into RFID as organizations

Retail’s Future
When we look at the future of retail, we can see how things will undoubtably change: mobile phone checkout, shrink visibility, real-time inventory and display compliance, are all areas that are made functional only through RFID technology. For those retailers who are resistant to this change, they will have difficulty evolving and offering these types of service to their customers. Without accurate inventories, how will retailers offer services like BOPIS (Buy Online, Pick-up In Store) with any degree of confidence? What happens if retailers offer BOPIS and, because of bad inventory accuracy, have unhappy customers leaving their stores without products in-hand? How will that affect their customers’ brand loyalty?

We know BOPIS is here to stay so retailers must start updating their systems for offering this service. Statistics show that 67% of shoppers in the US have used BOPIS in the past 6 months. With this type of adoption, imagine the insights retailers can gain on their customers? Other statistics indicate that 88% of retailers who deploy BOPIS programs can track incremental in-store purchases from these customers. Also, it was determined that 98% of retailers who have adopted these programs say they’re getting additional in-store purchases from BOPIS users. Therefore, not only does this create a better experience for the customer, but it also creates additional sales. Without RFID, BOPIS is almost impossible to manage and execute with an acceptable level of success.


Retails Studies
Retail studies suggest that the biggest pain points for customers is the checkout process. Because of this pain, many retailers are evolving to some version of self-checkout or mobile pay checkout. These new evolutions make loss prevention even more challenging, with retailers having to decide whether to ditch the EAS hard-tag model in order to provide convenience to their customers, or deploy some self-detagging station, which is just another que that customers would have to navigate through. How long will stores be able to offer self-checkout at the expense of high shrink or a cumbersome customer experience? Well, RFID can curb these challenges. These RFID systems can read products walking out of the store and know whether they have been sold or unsold, thus resulting in accurate alarms. No longer do you need to have hard tags detached at the point of sale. Retailers can now have a system that knows when each specific product is sold, thus resulting in an “unsold” alarm at the EAS system. This is impossible to do without RFID technology.


The Cost
Not only has the cost of RFID deployment decreased, which opened the doors for implementation, but new services like BOPIS, self-checkout and 100% inventory accuracy has created a demand where RFID is now a must, not a luxury. One can see that product manufacturers are starting to source-tag their products with RFID labels, which will only help the implementation. Things are moving fast in the RFID retail world and the big question retailers must ask is, “do I begin the road to RFID, or do I watch as the future of retail passes us by?”

Interested in learning more aboiut RFID-based Loss Prevention? Contact Tom Bolanos

Outdoor Voices selects Nedap to unlock best-in-class omnichannel services

Boston, MA, September 5, 2019

Digital-first activewear brand implements RFID inventory management to improve web order fulfillment and on-shelf availability

Today Nedap announces that digital first activewear brand Outdoor Voices has selected !D Cloud, Nedap’s leading RFID inventory management platform. One of the key objectives within this deployment is achieving full inventory visibility. This implies that all items, whether located in the distribution center or in stores, are consolidated into one centralized inventory hub. This allows Outdoor Voices to further unlock omnichannel services, such as ship-from-store, without the need for separate stock in order to fulfill web orders and replenish stores.

“Outdoor Voices is a revolutionary brand that’s a prime example of fulfilling the omni-channel dream, merging the online and offline experience into one omni-channel”, says Rob Schuurman, President Retail Nedap Inc. “They selected the !D Cloud as a turn-key solution to further enable the omni-channel journey to their customers. One of the key objectives is achieving full and reliable inventory visibility throughout their retail chain to successfully deliver concepts like ship-from-store and BOPIS.”

Stores are community drivers and act as hubs for Recreation and #DoingThings
Nate Peterson, Vice President of Supply Chain at Outdoor Voices comments: “For us as a digitally native brand, it’s important that our online experience mirrors that of our shops and this plays an important part in our strategy of activating locally and amplifying digitally. Our job is ensuring that we have the key partners in place who can provide best-in-class experiences for our customers so that regardless of whether or not they purchase online or through our shops, we send them home with the apparel they’ve been looking for.”

RFID is a no-brainer
The Outdoor Voices team already had experience using RFID and knew the value it brings retail organizations. Kevin Harwood, Vice President of Technology at Outdoor Voices explains: “Nedap enables our store employees to better manage our omnichannel experience, where we can complete inventory counts with 99 percent accuracy and therefore expose our customers to every last unit available within our inventory. This coupled with the seamless integration of our newly implemented NewStore technology will ensure we can serve our customers wherever they are located, online or offline.”

Ship-from-store
As a digital-first company, online orders play a significant part of Outdoor Voices’ business. Order fulfillment therefore is crucial. One of the key results of the pilot project is that the amount of lost sales due to inaccurate stock dropped significantly. Web orders are located and picked from store shelves using Zebra RFID handhelds equipped with the !D Cloud app. Orders are then shipped from there when they are not available in the distribution center. In addition, in-store safety stocks can be lowered as full inventory visibility allows for efficient replenishment.
Besides the benefits to their omnichannel journey, the use of RFID allows for increased product availability and improved on-shelf availability that has ultimately transpired in a lift for Outdoor Voices.

Hilbert Dijkstra, Director of Business Development for !D Cloud Americas says: “Full inventory visibility paves the way to unmatched omnichannel services, allowing Outdoor Voices to continue their journey of building the No. 1 digital activewear brand. We are looking forward to continuing our partnership with this young and ambitious retailer, enabling them to do what they do best: grow their community and serve them in the best possible way. Wherever, on whichever social platform, and whenever they decide to buy”.

Learn first-hand how Outdoor Voices successfully implemented RFID and how this enables them to unlock omnichannel during Nedap’s Retail Round Table Event in New York City. Date: November 5, 2019 | Speakers: Nate Peterson and Kevin Harwood. For more information or to sign up, click here.

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Media contact:
Ilse Protsman
Marketing Communications Manager
 +31 (0)544 47 19 18
+31 6 55 41 51 67
ilse.protsman@nedap.com
www.nedap-retail.com 

Samsøe & Samsøe selects Nedap’s cloud-based RFID platform for European roll-out

The Netherlands, Groenlo, August 29, 2019

Full inventory visibility enables improved product availability in both stores and supply chain

Nedap, the global leader in RFID-based retail solutions, announced today Samsøe & Samsøe, one of Denmark’s fastest growing fashion retailers, has selected Nedap leading RFID platform !D Cloud, as a foundation for their RFID implementation. Known as an international brand rooted in Scandinavian simplicity, Samsøe & Samsøe is positioning itself to take RFID beyond the brick and mortar store walls in order to develop a future-proof omnichannel strategy.

Nedap’s !D Cloud enables Samsøe & Samsøe to achieve real-time view on stock levels and their precise location within the store, closing the gap between e-commerce and physical shopping. The application of RFID raises stock accuracy to a minimum level of 98% resulting in improved product availability and increased sales.

“One of our strongest brand values is simplicity,” said Tommy Nimand, CFO at Samsøe & Samsøe. “This is reflected in the design of the collections and is also a major aspect in our shopping experience. Our goal is to achieve full stock visibility through RFID, whether it is in our warehouse or in stores. Solving the out-of-stock challenge unlocks full omnichannel potential and creates the ultimate customer experience across all boundaries in retail. We want our customers to be able to shop everywhere and return anywhere, whether an item is purchased in Copenhagen or in London.”

Virtual Shielding™
The newest feature within Nedap’s !D Cloud platform, Virtual Shielding™ (patent pending), benefits Samsøe & Samsøe by allowing store staff to easily read RFID tags by using RFID handheld devices and automatically determine the exact location within a store of RFID tags in an accurate way. This smart allocation technology solves the problem of reading RFID tags through walls and eliminates the need for physical shielding by equipping stock rooms with aluminum foil or RFID blocking paints. This feature saves retailers both time and money.

Guaranteed stock availability in clean flagship store interior
Samsøe & Samsøe’s newly opened flagship store in Copenhagen is designed according to a minimalistic store concept. “In order to ensure the store’s clean look, the number of displayed items is limited to two pieces per style. Nedap’s Virtual Shielding functionality determines which items are located on the store floor and which items are kept in the stock room. This ensures a clean store ambiance, the best customer experience, and ensures we don’t lose a sale due to stock inaccuracy,” said Nimand.

“We are delighted to work with Samsøe & Samsøe because they are committed to an innovative omnichannel strategy that serves their customers,” said Elles te Boome-Harbers, Global Sales Business Developer at Nedap Retail. “Using cloud based RFID as their ‘common language’, enables us to align involved suppliers of such as labels, ERP and POS systems. This ensures the ability to track individual items throughout the entire supply chain” explains Elles te Boome-Harbers. “We are looking forward to further aligning their internal processes to meet customers’ future needs and demands, safeguarding true omnichannel retailing.”

RFID-based Electronic Article Surveillance
In addition to RFID for stock management, Samsøe & Samsøe store entrances are equipped with Nedap iD Top RFID-based overhead EAS systems. This safeguards a high levels of security while maintaining open store entrances. All Samsøe & Samsøe items are RFID tagged at the source of production. This means that no additional loss prevention is needed, as stock is already 100% security tagged. This eliminates additional in-store tagging costs.

Learn more about Omnichannel Retailing and join Nedap International Business Developers Madalynn Lauria & Adam Sheppard in a new webinar on how to tacke the Omnichallenge. Click here for more information.

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Media contact:
Ilse Protsman
Marketing Communications Manager
 +31 (0)544 47 19 18
+31 6 55 41 51 67
ilse.protsman@nedap.com
www.nedap-retail.com 

Nedap’s Orange Wavers: Meet Corey Daff

At Nedap, we are proud of the team that serves our customers. Each team member is a product-knowledge expert and enjoys every customer interaction. At Nedap, we are committed to being transparent in our approach to building relationships.

With this in mind, we’d like to introduce you to Corey Daff, Account Executive for Nedap:

How long have you’ve been with Nedap?
Although I’m fairly new with Nedap, I brought with me many years of experience in the technical space, as well as love for exceptional customer service. That’s why Nedap is a great fit for me.

What are your career highlights?
I was an IT Headhunter for 4 years post-college.

I also spent a couple years selling Oracle ERP/SCM/HCM/ back office software prior to moving into the Cyber Security software world.

What makes you successful?
I come from a very blue-collar family in Massachusetts and I feel that my work ethic and attitude towards hard work is what has made me successful.

Describe your passion for customer service.
Customer service most directly shows in my constant desire to be the best I can be. I always enjoy looking for and thinking about ways that things can be improved, especially when it comes to those who are close to me and I think this echoes in my relationships with my customers.

What do you think is the coolest feature of Nedap’s product suite?
Our dynamic beam steering ability is up there, as it allows our RFID-ready retailers to address loss prevention by leveraging the same RFID technology that drastically improves their stock/inventory management.

What’s the biggest challenge facing retail in your opinion?
With the current generation of buyers in the marketplace today, I think the customer experience that brands provide is of critical importance. I think the biggest challenge they are faced with is how to create an experience that allows their customers to seamlessly interact with the brand, whether at a retail store or via devices. The patience of the current generation of consumers (which I certainly fall into myself!) is exceptionally low, and the cost of brand loyalty is increasing, so retailers are going to need to find a way to grant more, for less.

What would your best friend say is your best quality?
To be honest, I guess I should ask them! I would have to guess that they would say either my enthusiasm or my loyalty as a friend.

What’s the last book you’ve read?
The Salt Fix, which is a super-interesting read for a health/fitness nerd like me. Specifically, it speaks to the impact of sodium on health and performance.

What is your favorite place in the world?
Growing up, my favorite place was the cabin my grandfather built in the woods of Maine. However, I would say these days I couldn’t deny that my favorite place to be is on the slopes!

What is your favorite movie?
I think my favorite that I’ve seen lately would be Ex Machina.

What is your favorite music?
Lately there has been a lot of The Black Keys in my life.

If you had a superpower, what would it be?
I’d love to be able to teleport to work, back home, to the fridge to get a snack – that would be ideal.

Come meet Cory and the other Orange Wavers at NRF PROTECT booth 830!

Introducing Tom Bolanos: Account Executive & RFID Expert

Tom Bolanos, Account Executive, first joined Nedap nearly two years ago, bringing a wealth of knowledge in the RFID space. His extensive experience includes working for an RFID label manufacturer and providing RFID hard tags and labels to various industries before joining the Nedap team. This makes Tom an incredible asset to Nedap’s customers who may be curious about the best practices of tagging.

“What makes me successful is a simple philosophy I have each day I go to work,” said Tom. “My entire mission is to learn. I learn how my customers approach technology, how they typically go about solving their challenges, and how their business operates daily. This puts me in the best position to provide only those solutions that fit within my customers’ operations, and their future roadmap of technology.”

When asked what he likes about working for Nedap, Tom explained, “I absolutely love working for a company who is on the cutting edge of RFID technology. Because of Nedap’s global footprint, the experience levels within the organization allow for a top-of-the-line support team. Because of this, Nedap already has a developed tried and true solution for nearly any challenge our customers face. This is something none of our competitors can offer.”

On a more personal note Tom enjoys playing golf, a sport he took up at age fifteen with his high school team and continued throughout his college career. That means that if you’re looking for someone to beat in golf, Tom is probably not your guy! His best golf score is 66, which he achieved on two separate occasions.

When asked what he feels his best qualities are, Tom simply stated, “I do what I say I’m going to do, when I say it. It may sound simple, but so many people fail to deliver on even the simplest commitments. I take pride in meeting all deadlines I commit to because there’s no better way to show my customers I care.” 

Want to know what RFID can do for you? Click here to ask Tom! 

Nedap will join The Foot Locker Foundation together with members of the athletic industry for its 18th annual “On Our Feet” fundraising gala.

Nedap will join The Foot Locker Foundation together with members of the athletic industry for its 18th annual “On Our Feet” fundraising gala. The event, which will take place on Tuesday, October 23 at New York City’s Pier Sixty at Chelsea Piers, will benefit educational and other youth initiatives supported by the Foot Locker Foundation.

About The Foot Locker Foundation

The Foot Locker Foundation, Inc. has always been firmly committed to giving back to the communities we are a part of and serve. Our mission is to promote a better world for today’s youth by creating, developing and supporting innovative educational programs and encouraging health and well-being through physical activity. Through our contributions, leadership and efforts, we strive to empower young people to achieve their goals and be successful in life.

About Nedap

Since the company’s founding in 1929, Nederlandsche Apparatenfabriek ‘Nedap’ N.V. has been manufacturing smart technical applications for the challenges of today and tomorrow, and selling them all over the world. Headquartered in the Netherlands, Nedap boasts a workforce of approx. 680 employees and operates on a global scale, while the company has been listed on Euronext Amsterdam since 1947.

Nedap helps retailers permanently prevent losses, optimize stock levels and simplify the multi-store retail management.

Winning Over The CFO: 6 Most Common CFO Objections

Seasoned Loss Prevention executives know that when attempting to acquire funding for a new LP initiative or solution, they must be prepared to answer some tough questions and possible objections from their CFO, as well as other senior executives.  A common best practice to prepare for these objections is to consult others within the company who have had experience going through this same capital request or budgetary process.  Often times coworkers can share the objections or tough questions that were previously asked of them.  LP professionals can use that knowledge and anticipate other similar scenarios, then practice viable responses.

What if an LP professional does not have someone to consult? 

Here is an opportunity to review some common questions and objections LP executives may encounter when asking for budget allocations or capital for a new or upgraded LP initiative. For illustration purposes, we’ll use the installation of Nedap’s EAS system with RFID capability as the LP initiative being proposed.

 CFO Question: What are the operating costs?

 LP Executive Answer: “Rather than continuing down the path of standard EAS, Nedap’s system is much more intelligent.  It will allow us to use the EAS system as more than just a deterrent to theft, as it provides Retail Analytics.  However, any slight increase in costs when compared to our current LP solution will be more than covered by the increase in sales we will realize due to having product on the shelf as a result of the reduction of theft, as well as the added benefits of RFID technology.  Therefore, this LP solution is well-suited to ensure we reach our break-even point within the first 10 months of the fiscal year.”

CFO Objection: We have other priorities right now. Maybe next year!

 LP Executive Answer: “We understand that one of the biggest challenges of any senior executive is how to justify spending capital on an LP solution, especially when shrink has improved over prior years.  However, it is important to note this LP solution doesn’t only reduce shrink.  It also reduces labor, provides crucial insight into what is being stolen so we can ensure proper replenishment immediately, and provides a wealth of other analytics that can be used by operations, marketing, and Loss Prevention.  Since all of these areas are priorities for us, it is imperative to integrate this LP solution.  By reducing theft, we will decrease turnover, increase average transaction size, and increase same store sales over last year.  With this improved in-stock position, customer satisfaction will undoubtedly improve.”

 Ever heard these common objections?

  • I don’t want to burden the store employees. The have enough to do!
  • This LP solution will NOT improve sales.
  • That sounds like a huge operation! We don’t have the capacity for that right now!
  • This LP solution requires additional hardware and capital expenditures.

For the answers to the above objections and more ways to win over your CFO, click here to download, “Winning Over the CFO – A Practical Guide for Loss Prevention Executives” by Nedap Retail.

From Competition to Imitation

Technological advancements are the cornerstone of the Information Age. Because of this, many great technological inventions build off one another. For example, the internet had to be invented before Google could have been created to help make it a more productive tool. In addition, microchips had to be perfected in order for smartphones to be invented. These two instances exemplify how human ingenuity should work. People from many walks of life work with the inventions of others to create original, useful products.

With this same principle in mind, Solutions Providers who manufacture their own products not only build upon their own inventions, but also build upon existing technologies. Consider Electronic Article Surveillance (EAS) technology. Although Nedap did not invent EAS technology, we successfully made it the best it can be by making our EAS systems RFID-capable, and by inventing Dynamic Beam Steering Technology. Consider Nedap’s !D Top, our signature ceiling-mounted RFID reader that takes up no selling space in the store, offers reliable detection and prevents false alarms with state-of-the-art tag filtering and direction detection. The !D Top, is equipped with a sophisticated antenna array that dynamically creates a multitude of independent beams in different directions. With this Dynamic Beam Steering functionality, the smart integrated reader determines whether a tagged product is really moving or if it is stationary.

Consider these advantages for Loss Prevention:

When using Dynamic Beam Steering within the EAS solution, the following issues are reduced:

  • People walking too close to the EAS system, which previously has caused false alarms.
  • Items that were only read due to reflections (e.g. people with metallic shopping carts or suitcases) causing false alarms.
  • Merchandise stored outside of the store being brought into the store caused false alarms. Nedap’s

Dynamic Beam Steering technology distinguishes between outgoing and incoming labels, thereby

reducing false alarms.

Nedap’s use of RFID and our invention of Dynamic Beam Steering technology are perhaps the most important new advancements for an antiquated EAS technology. This has never been clearer when one considers how Nedap’s competitors have imitated this technology. But as with most imitations, they are fraught with service issues and other technological missteps.

Today, retailers need to be customer-centric. Installing security systems like EAS and having to contend with false alarms is a recipe for disaster. EAS systems, with or without RFID technology, negatively impact the customer experience and in today’s retail environment, customer experience is the golden goose. Charles Caleb Colton once said, “Imitation is the sincerest form of flattery” and some may subscribe to that. But there is another interesting quote about imitation that seems more fitting in the world of technology:

In everything truth surpasses the imitation and copy.” – Marcus Tullius Cicero

Want to learn more?

Download our whitepaper “Dynamic Beam Steering” and learn more about the benefits of using Dynamic Beam Steering for Loss Prevention.

Saving the Sale: LP’s Newest Hat

Everyone in the retail profession knows that the face of Loss Prevention/Asset Protection (LP/AP) has changed several times over the last several decades, with good reason. Although it may seem untrue at times, the retail industry changes quite frequently. When gasoline prices increase, retail sales soften. When the housing market is booming, retail sales also improve. And those are just the first layer of levers that affect retail sales. Deeper KPI’s, such as the unemployment rate, can have a long-lasting impact on sales, both good and bad depending on the actual rate. Yet, regardless of how consumers react to whichever lever is pulled, how each retailer will fare is determined mostly by one very important factor: inventory levels.

Time for Another Change

Going from the title of Loss Prevention to Asset Protection never became a mandate. In fact, the departmental name change was such a slow burn in the industry that it actually fizzled out before fully catching on. Today, both terms are used interchangeably for the most part. However, some say a new change in titles is looming on the horizon, and an increasing number of indicators tends to support the claim. Imagine LP/AP executives having new titles designed to describe the one area in which they can make the most impact on the health of an organization. What might that title look like? Some say a new title that is inclusive of Inventory Management. After all, poor inventory issues, such as out-of-stocks, are costing retailers $984 billion in lost sales worldwide, $144.9 billion of which is from North America alone. That’s 984,000,000,000!

With inventory levels emerging as the top priority for retailers’ survival, someone has to take the proverbial bull by the horns and start making some positive waves. Who better than the LP/AP department? Truth be told, there is no department in retail more equipped to address this problem than LP/AP professionals. The LP/AP department is the only team with its hands deeply embedded in every other department. From Merchandising, Operations and Logistics, to Procurement, Human Resources and Financial Accounting, no other department can make a more positive impact in the shortest possible timeframe.

The Current State of Retail

In recent webinar hosted by the IHL Group, a leading global research and advisory firm specializing in technologies for the retail and hospitality industries, it was revealed that consumers experience an out-of-stock situation as often as 1 in 3 shopping trips. According to the IHL Group, the consumers define an “out-of-stock” as any time they come into a store with intent to buy and leave for any reason other than the price is too high. This could mean that a store may have the desired item somewhere in the store, such as the rear stockroom or in the wrong location, but the shelf that was supposed to display the item was empty. Either way, poor inventory management is the culprit.

The world of online shopping has magnified the inventory management problem for retailers. Prior to online shopping, consumers had no choice but to wait for an item to be restocked by the retailer or simply visit another of the retailer’s locations. Today, consumers are just a few clicks away from finding the exact same item and having it delivered to their doorstep within 24 hours – much faster than it would take the retailer to reorder and restock the same item. In fact, IHL Group states that 24% of Amazon shoppers first sought their desired item in a retail store.

The Future of Retail

If a retailer was able to boast a 3.4% increase in same-store-sales, it would be a triumphant close to a magnificent year. Yet 3.4% in same-store-sales is exactly what retailers are losing due to poor inventory management practices that lead to out-of-stocks.

Retail executives are well aware of this problem. They have been implementing new processes, technologies and systems for several years trying to address the issue. Although some have seen improvements, most are still unhappy with their in-stock positions. To date, many experts point to only one technology as the savior against brick-and-mortar decline – RFID.

When utilized properly, RFID technology allows retailers, at store level, to know exactly what inventory they have in the store and its precise location. When integrated properly with other store systems, it can be used to ensure stock replenishment occurs before an out-of-stock situation damages a customer/retailer relationship. RFID also reduces “sweethearting” by dishonest employees, and virtually eliminated Refund Fraud by those attempting to obtain refunds for merchandise never purchased.

The face of the LP/AP professional is changing, and how it changes is really up to these professionals themselves. Those who elect to maintain the status quo within their currently defined duties will find themselves struggling to compete within the next few years. However, those who have the courage to walk into the CEO’s office and ask to get involved in solving the inventory management epidemic will undoubtedly flourish in this crazy new World of Retail.

Crawl Before You Walk – Walk Before You Run

The beauty of today’s RFID technology offerings is that retailers do not have to take a full plunge right away. It is not necessary to implement an entire RFID infrastructure in order to adopt the technology. Many retailers choose to begin with RFID-capable EAS systems. These systems act as traditional EAS, yet they have the capability of reading RFID tags when the retailer is ready to implement that particular phase of their RFID endeavor.

LP/AP executives have an obligation to offer up solutions to their respective organization’s profitability woes. This obligation doe not begin and end with theft prevention, fraud prevention and paperwork/pricing errors. Those days are long gone. Today’s LP/AP executives must become knee-deep in all aspects of profit erosion, such as out-of-stocks. Inventory Management is at the core of what LP/AP teams do. Ensuring inventory and pricing accuracy, coupled with protecting inventory from theft and fraud make up the ingredients required for the most successful retail Loss Prevention and Asset Protection careers.

Change in the retail industry has us all in check. It’s your move.

“In times of drastic change it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists.” Eric Hoffer

Want to learn more?

Download our eBook “20 Loss Prevention Must Haves” and find out what EAS features will allow you to cut your losses by an additional 20% and build a competitive advantage at the same time.

The Evolution of “Saving the Sale” and What It Means Today | Part 3 of 3

So far in this three-part series on how to “Save the Sale”, I have covered:

In this third and final part to this “Save the Sale” series, the discussion will slightly shift toward the challenges retailers experience when attempting to digitize their business model to increase sales by enhancing their customers’ experiences.

Seek First to Understand (the Challenges)

In a recent article entitled, The Digitalized Retail Store – a Conversion Driver or a Giant Headache?, author Tom Vieweger highlights the challenges retailers face when digitizing their operations, as well as the steps retailers must take to successfully accomplish this relevant transition. Vieweger states retailers must first lay a foundation, meaning whatever “digital touch points” a retailer utilizes (i.e., displays, in-store kiosks or smart mirrors), they can only drive conversion if the promoted products are actually available.

 

To accomplish the next step laid out by Vieweger, retailers must “play, measure, learn & adjust,” meaning they need to learn how customers react to offering new services so they can begin innovating with customers, as opposed to for customers. The third and final step Vieweger lays out for retailers looking to successfully digitize is to stay flexible by removing internal barriers while creating new, agile approaches that can be adjusted as technology changes.

The bottom line? Accurate, real-time stock information is essential for any organization launching into this new world of retail. Launching new digital initiatives that inspire customers to purchase more items, only to be disappointed when the item is not in stock, will only serve to damage a retailer’s brand and alienate customers. RFID and EPCIS standards are the keys to success in this arena, as RFID enables a high stock accuracy while EPCIS is a standardized protocol to exchange information on RFID events.

Secure Self/Mobile Checkout: Lessons from US & UK Retailers

At the Retail Industry Leaders Association’s (RILA) Asset Protection Conference that will be held April 29 – May 2, 2018 in Orlando, Fl., retailers and academia team up to present an education session entitled, Teaming Up to Secure Self/Mobile Checkout: Lessons from US & UK Retailers. In light of the fact that self-reporting by retailers, video, and other evidence indicates current mobile checkout and self-checkout business models may be creating significant losses and inventory distortions, Read Hayes of the University of Florida & the Loss Prevention Research Council (LPRC), and Adrian Beck of the Department of Criminology, University of Leicester, teamed up with retailers to produce this engaging, value-packed session that will address the technologies needed to effectively play in the new retail landscape.

Attendees will hear from these respected academics who will share their latest research findings on the nature and extent of the risk posed by self-scan systems, together with retailers who are utilizing this technology in their businesses. If you have not already registered to attend this conference, you may do so by clicking here. This is a session you will not want to miss!

 

The Meeting You Need at the Time You Need it
Nedap will be displaying their latest RFID technology, including RFID-based EAS, at this year’s RILA Conference April 29 – May 2, 2018 in Orlando, Fl This is the perfect opportunity for you to stop by Booth 626 to experience firsthand how RFID provides the technological foundation needed to successfully launch a self-checkout or mobile pay platform while still protecting your merchandise.

If you would prefer to schedule a meeting with us at the RILA Conference, you may do so by clicking here.

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