Nedap introduces 3rd iSense Lumen antenna

In-store hardware for article surveillance

Groenlo, The Netherlands, 20 November 2017

Today, Nedap announces the international launch of its iL33 Plexiglas article surveillance antenna for loss prevention in retail stores. The iL33 is the 3rd antenna in Nedap’s iSense Lumen product line, which was introduced earlier this year. It has an elegant design and delivers intuitive user feedback.

New Plexiglas design
The iL33 antenna easily blends in with a multitude of store designs with its combination of a Plexiglas body and a metallic foot. The transparent design makes the antenna an unobtrusive element in the store entrance while the light effects are reinforced in case the alarm goes off. Additional sensors for customer counting and metal detection are fully integrated in the design.

Hilbert Dijkstra, Product Manager at Nedap Retail, comments: “We always strive to make loss prevention a natural part of the store design and the store processes. The new Lumen antenna is a great addition to our iSense Lumen product range. It truly reflects design and functionality ambitions with its elegant looks and multiple alarm options for a variety of events.”

Intuitive user feedback
In line with the other iSense Lumen antennas, the iL33 antenna offers different light and sound effects, which enables store employees to react more effectively to an alarm. The multi-colored lights and state-of-the-art speakers notify the store staff about the cause and urgency of specific events, such as incoming and outgoing RF alarms, metal detection alarms, and ‘wrong way’ detection to alert when the store entrance is used as an exit.

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Media contact:
Robin van Stenis
Global Marketing Manager
T +1 (844) US NEDAP
M +1 (781) 557 8002
robin.vanstenis@nedap.com

Mobile Shrink: The Newest LP Challenge

Just when Loss Prevention (LP) professionals thought they’ve identified every point-of-loss to battle, technology has introduced mobile point-of-sale (mPOS) to the world of retail. This has caused some LP professionals to scramble a bit to create stopgaps until they can wrap their arms around this relatively new method of retail operation. Those who have had the fortune of building a career within retail are accustomed to the ebb and flow of the industry. Many years will pass in which retail processes become stagnant, then suddenly the daily business-as-usual exercises are instantly replaced with the newest, edgiest movement designed to increase sales while remaining competitive. However, rarely does a new flavor-of-retail directly impact Loss Prevention initiatives.

Studying the Study
In a recent study published by University of Leicester’s Department of Criminology, and funded by the Economic and Social Research Council (ESRC), Professor Adrian Beck and Dr. Matt Hopkins set out to explore how the advancement of mobile scanning technologies within retail might impact shrink. According to the study, “the primary focus was to identify current developments in mobile scanning technologies in the retail space; to understand how allowing customers to use their own personal mobile phones to scan and pay for items could impact upon shrinkage and also identify how crime prevention might be integrated into these systems.”

Is shrink-by-mPOS a major concern? The fact that academia chose to take on the topic for a sanctioned study affirmatively answers that question. As an LP professional, it is extremely difficult to imagine a world in which shoppers enter one of their stores, begins to scan merchandise with a personal smartphone, and then just walks out the door bypassing all traditional checkout registers. A shrink concern? Absolutely. And what did the university’s study find? Quite a bit, actually.

What’s the Buzz?
First, it is important to understand why retail executives are pushing forward on embracing mPOS within their respective companies. There are many benefits that lend themselves to customer loyalty and increased sales. According to the study, benefits include:

  • Customers no longer have to load and unload their shopping carts. They just scan and bag.
  • Customer convenience- speedy checkout
  • Customers know how much they are spending as they shop
  • Real-time push notifications depicting related items can be sent to customers while they shop
  • Labor savings, as fewer employees would be needed to operate traditional checkouts

When considering just these few benefits, it is easy to see why retailers are adopting mPOS at a record-pace, and why LP professionals are feverishly working to help support their respective companies obtain the greatest return on their investments.

mPOS Shrink
One key finding depicted in the University of Leicester’s study was the identification of four ways in which mPOS can cause shrink. Although slightly worded differently, these descriptions encapsulate the ideas discussed within the study:

  1. Theft through malicious non-scanning of goods
  2. Non-malicious loss through non-scan/scanning errors
  3. Negative effects on the customer experience generated via audit checks
  4. Transaction fraud or fraudulent use of app-hosted payment systems

The implications of each of these are self-explanatory, so more detail of each will not be provided in this blog. However, Professor Beck and Dr. Hopkins do highlight one solution that would help solve the dilemmas: “The challenge is developing an RFID solution that could be used in an intelligent way to deactivate when the consumer had purchased the products – in effect the tag communicates with the store inventory and when the payment is authorized the tags switch status from ‘not sold’ to ‘sold’ and consequently will not activate the exit alarms.”

These researchers are correct. Such a solution would impact most of the four shrink-causing dilemmas mentioned above. Although it is highly unlikely that an RFID solution would detect a fraudulent method of payment, many believe mPOS does not really increase the potential for loss in this area since these losses already exist within traditional shopping methods. That aside, if such an RFID solution described by Beck and Hopkins did exist, it wouldn’t matter whether or not a customer intentionally failed to scan an item. This RFID solution would detect the non-scanned item, allowing an employee to immediately remedy the situation without the need for an intrusive audit (poor customer experience).

The Good News
There is good news for those LP professionals waiting for the RFID solution described in the study to be developed. It’s already here.

When looking for the newest, most dependable RFID solutions, most start by researching what Nedap Retail has to offer. Nedap is widely recognized as the leader in RFID solutions within the retail space, especially when it comes to the customer experience. That is why it is no surprise that Nedap’s Cloud-Based EAS solution does exactly what Professor Beck and Dr. Hopkins described as a solution to mPOS-related shrink.

Nedap’s Cloud-Based EAS solution automatically deactivates soft EAS tags as items are scanned with a customer’s smartphone. As the study described, Nedap’s solution “communicates with the store inventory and when the payment is authorized, the tags switch status from ‘not sold’ to ‘sold’, and consequently will not activate the exit alarms.”

Solutions such as this are why Nedap is the world leader in RFID solutions. For more information on how Nedap’s innovative approach to retail, read the whitepaper entitled,

“How to prevent high shrinkage levels when introducing mobile checkouts in retail stores.”

Source: https://www.alphagalileo.org/AssetViewer.aspx?AssetId=114179&CultureCode=en

Misako to use Nedap’s !D Cloud RFID software in 200+ stores

Groenlo, The Netherlands, 6 November 2017

Spanish fashion retailer Misako will use Nedap’s !D Cloud Radio Frequency Identification (RFID) software solution in its 200+ stores and in its distribution centre. By using !D Cloud, Misako is able to raise its stock accuracy to over 98%. Having full transparency of  its store stock levels is an essential part of the retailer’s international growth strategy.

Excellent match
Jean François Thuilliez, Deputy CEO at Misako: “Accurate stock data will strongly contribute to our current stores’ performance and enable our international expansion. We are a very lean organization and Nedap’s !D Cloud solution is an excellent match with our way of working. It is easy-to-use, light on our IT resources and highly scalable.”

By raising the stock accuracy on item-level to over 98%, Misako is able to increase the on-shelf availability, improve the DC-to-store replenishment and also improve the speed of their online and Click & Collect orders. Thuilliez: “In today’s omnichannel world, we need to know exactly where our merchandise is. Only then, we are able to speed up our processes and truly integrate our physical stores with our web shops. True integration means that we have one single pool of products and we know the exact location of each individual item.”

RFID in the cloud
All items are source tagged at the retailer’s production facilities. In the stores, staff members perform a weekly count using an RFID handheld reader and the !D Cloud app on a mobile device to determine which items are available. !D Cloud then highlights the discrepancies between Misako’s Enterprise Resource Planning (ERP) system and the RFID count. Consequently, the causes of stock differences – through losses or administrative errors – can quickly be identified and dealt with.

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Media contact:
Janna Dirks
Marketing & Communications Nedap Retail
T +31 (0)544 471 904
US 646 751 8820
janna.dirks@nedap.com

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