The pandemic has obviously significantly affected businesses of all types and how we go about our work lives as well as how we behave as consumers and shoppers. While the retail industry has been one of the most impacted some sectors such as grocery and big box have fared better than apparel, health, beauty and specialty retail. But regardless of the retail sectors, the job of retail loss prevention professionals has changed significantly in the last few months and some of the changes and new challenges are likely here to stay for the foreseeable future.
To help the profession get a better understanding of the new environment and share insights and best practices as to how retail organizations are responding, Nedap Retail conducted a survey of 100 retail loss professionals in the USA in August and September 2020. We are pleased to share the results in this Industry Report and looking forward to continuing the discussion on how we can jointly address the new challenges.