Get support from the right team
To help our end-users and customers as quickly as possible, we've decentralized our support organization. Below, you'll find the best methods to get an answer to your question.
I need support for iD Cloud:
- Contact your organization’s first-line support channel first if you have any questions about iD Cloud.
- Do you need to be in contact with the support desk of iD Cloud? Please go to the Support Portal of iD Cloud and create a new support ticket.
Note: only verified iD Cloud administrators can access our support portal. If you think you need access, please get in touch with our Support Desk.
I need support for my EAS system
If you need help with issues regarding Nedap’s EAS systems, please do the following:
- Find your Local Partner in our Loss Prevention Partners Index
- Contact them for the quickest help
- If you are a business partner looking for support, please visit our Partner Portal.
Note: only verified Business Partners of Nedap can access our Partner Portal.