Ease of maintenance due to connectivity

The results so far have been so successful that we have been given the green light to proceed with the upgrade in all Mexican stores, and for the installation of all our new stores going forward.”

Avoiding risks by eliminating creative ways of shoplifting is one thing, however, keeping system downtime to a minimum is another challenge. “We get notified every time an EAS system becomes disconnected from the network. Because EAS alarms affect store conversion rates, store personnel often decide to switch off the entire system. Because of this, we found that we experienced an increase in losses due to theft at certain peak times.”

In order to keep our EAS systems in good shape and avoid these kinds of risks, Orta chose to add Fast Remote Service to the running subscription provided by his Nedap partner, EAS México. “This allows us to save time in maintenance services. We know in advance what is happening in stores, and what problems we are facing. We have a much better visualization of the failures that we are experiencing. Before, we had no choice but to send technicians to on-site visits to find out what kind of problem we were undergoing. Now, we can detect an issue before a technician comes to the store.

EAS México is facilitating its operation for us by 90%. We supposedly have a 24-hour response time, but the truth is that this response time has been reduced by half, and many times even much less.” Thanks to this successful loss prevention strategy, Sephora Mexico benefits from an interesting cost-benefit ratio: “If we consider that we have had an annual reduction of billions of Mexican Pesos since implementing this technology, we can say that the reduction has been very significant. For this reason, we can ensure that the systems pay for themselves! Moreover, having this type of system that directly impacts our business will allow us to make more investments in the future!”