Remote assistance

80% of calls resolved without the man-in-the-van

As a retailer, you know what a nuisance in-store repairs can be. Your security system is down, a repairman blocks your entrance, and sales staff spend valuable time pointing the mechanic in the right direction. Nedap’s remote assistance slashes the number of on-site repairs. Our online remote assistance can resolve up to eighty percent of all service calls remotely.

Low-cost solution
Just think of the costs you’ll save. With Nedap you are eight times less likely to have to call in a repairman. But Nedap’s remote assistance does more than save money. It also saves time. Most calls can be resolved within hours, not days. Remote assistance is available only on connected systems. Join the more than 15,000 stores worldwide that trust the outstanding reliability of our online services.